FAQs

 

1. How can I contact you? 

We’re here to help! You can reach us anytime at hercart@hercart.co. We love hearing from you and will respond as quickly as possible!

2. Where are your products shipped from?

Our products are shipped from various locations to ensure you receive them as quickly as possible. We work with trusted suppliers to bring you the best quality products!

3. Can I get a refund on my product?

Absolutely! We have a 30-day return policy. If you're not completely satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. How do I start a return?

To initiate a return, simply contact us at hercart@hercart.co. We’ll guide you through the process and make it as easy as possible!

5. What if my item is damaged or defective?

Please inspect your order upon arrival. If you find that your item is damaged or defective, contact us immediately so we can resolve the issue for you!

6. How long does it take for products to ship?

The shipping time can vary depending on the product and your location. Typically, you can expect your order to arrive within 5-10 business days after it has been processed. If you have any specific questions about shipping times for a particular item, feel free to reach out!

7. will products be shipped seperately?

if you got our hair massager, you get 2 hair growth oils for free with it, they may not be shipped at the same time but don't worry! you are getting it around the same period of time, and if a long delay happened please email us at  hercart@hercart.co.

8. How long does it take for products to ship?

The shipping time can vary depending on the product and your location. Typically, you can expect your order to arrive within 5-10 business days after it has been processed. If you have any specific questions about shipping times for a particular item, feel free to reach out!

9. Do you ship internationally?

Yes, we do ship internationally! However, shipping times and costs may vary based on your location. If you have any questions about international shipping, don’t hesitate to reach out!

10. How can I stay updated on new products and promotions?

To stay in the loop about our latest products and special offers, be sure to subscribe to our email!